Processing...
This policy ensures that a company is committed to handling complaints objectively and impartially. The company considers customer satisfaction its top priority and examines all complaints in complete seriousness to improve its services.
|
This policy contains the following sections: 1. Policy Statement 2. Objectives 3. Definition 4. How a Complaint Can be Made 5. Information to Include in your Complaint 6. Recording a Complaint 7. Feedback to Customers 8. Our Six Points Complaint Process 9. When you Complain about one of our Employees 10. Complaints Under Investigation by a Regulator or Law Enforcement Agency 11. Our complaint escalation process |
|
Jurisdiction |
|
This policy is intended for use in the United Arab Emirates. |
|
Before Execution |
|
- The information on this front page or contained in the headers and footers of this instrument are for guidance purposes only. - Please delete this front page together with the information contained in the headers, footers and the endnotes prior to circulating this letter. Where square brackets […] and highlights are used in the document, it indicates that there is missing or incomplete information which will need to be incorporated prior to signature. - Please remove the square brackets and all highlighting prior to signature. |
Disclaimer
This document is provided for reference only and is not intended to be, and should not be considered, legal advice. Determinations about whether this document will be appropriate in your particular situation or jurisdiction should be made after consultation with a legal counsel. Kanoony will not assume any legal liability that may arise from the use of this document.
+971547744466 
UAE
Login 
