The customer must be informed of all the necessary procedures to be taken in order for the complaint to be settled, therefore, it is essential to assign an employee where the customer can reach to follow up with.

Jurisdiction

This document is intended for use in the United Arab Emirates.

Before Execution

- The information on this front page or contained in the headers and footers of this instrument are for guidance purposes only.

- Please delete this front page together with the information contained in the headers, footers and the endnotes prior to circulating this letter. Where square brackets […] and highlights are used in the document, it indicates that there is missing or incomplete information which will need to be incorporated prior to signature.

- Please remove the square brackets and all highlighting prior to signature.